FAQ

1. What is the check-in and check-out time?

Check-in is from 4:00 PM onwards, and check-out is by 10:00 AM. If you need to adjust your check-in or check-out time, please let us know in advance, and we’ll do our best to accommodate you.

2. Is there parking available?

Yes, we have free parking available for guests. There is plenty of space for multiple vehicles on the property.

3. What is the cancellation policy?

You can receive a full refund if you cancel more than 2 weeks before your check-in date. Cancellations made within 2 weeks of check-in will receive a 50% refund. Unfortunately, cancellations made within 1 week of check-in are non-refundable.

4. Is the property pet-friendly?

Yes, we are pet-friendly! We welcome your furry friends to join you on your stay. However, if any damage occurs due to your pet, the cost of repairs or replacement will be the responsibility of the guest. Please let us know in advance if you’re bringing a pet, so we can make the necessary arrangements. We are charging a fee of 10 euros per pet per day.

5. Are towels and linens provided?

Yes, we provide fresh towels and linens for all guests, so you can pack light and relax during your stay.

6. Is Wi-Fi available?

Yes, we offer free Wi-Fi throughout the property, so you can stay connected during your stay.

7. Are there any nearby grocery stores or restaurants?

Yes, there are several local grocery stores and restaurants nearby in Vrata and Fuzine, just a short drive from the property.

8. Is the property suitable for children?

Yes, our home is family-friendly. There’s plenty of space for children to explore and enjoy.

9. Can we host a party or event at the property?

We kindly ask that you respect our house rules and keep the noise levels down to ensure a peaceful experience for everyone. If you're planning a special event, please get in touch with us in advance to discuss the details.

10. Is the home wheelchair accessible?

Unfortunately, the home is not fully wheelchair accessible. There are stairs and multiple levels, so it may not be suitable for guests with mobility challenges.

11. Is there air conditioning or heating in the house?

Yes, the house is equipped with central heating to keep you warm in the colder months. We also provide air conditioning for the summer months to ensure a comfortable stay.

12. Do you offer any discounts for extended stays?

Yes! We offer discounts for longer stays. Please contact us directly to inquire about rates for weekly or monthly bookings.

13. How to book stay at Villa Vrata

To request a reservation, please click the "Book now" button on our website, or feel free to call us at +385 99 428 0391 for assistance or send us an email at info@villa-vrata.com.

14. What is included in the price?

Your stay includes accommodation, parking, Wi-Fi, and full access to all amenities.

15. Are there any additional costs?

If you bring a pet, there is a fee of 10 euros per day. A damage fee may apply depending on the extent of the damage. The bikes provided are free to use, but if they are lost, broken, or stolen, an additional fee will be charged.

16. Is there an age limit for booking Villa Vrata?

To book the house, you need to be 21+ .

17. How to cancel your stay?

To cancel your reservation, please call the property directly at +385 99 428 0391

18. Do I have the right to a refund?

You can receive a full refund if you cancel more than 2 weeks before your check-in date. Cancellations made within 2 weeks of check-in will receive a 50% refund. Unfortunately, cancellations made within 1 week of check-in are non-refundable.

All you need to know before your stay at Villa Vrata